Customer information

1 Prices & Delivery

All prices include the German VAT. For other countries we calculate the VAT, custom or other cost like delivery separately. For the delivery we use German Post, Hermes, UPS, FedEx, or another carrier of our choice.

2 Terms of payment

2.1 Payment can be made by prepayment, credit card, PayPal or sofort banking. If you choose prepayment, we will tell you our bank connection when we confirm your order and will deliver the merchandise within 2 – 4 days after handing over the money transfer order to your credit institution. The invoiced amount is to be transferred to our account within 10 days. When paying by credit card, your account is debited when the order is made. When paying by PayPal or sofort banking, you will be guided directly from the ordering process to the payment pages of the online payment company, where you yourself carry out the transaction.

2.2 If you are a consumer, when the deadline for payment is exceeded, the sales price will be subject to a default interest rate of 5% above the base lending rate. If you are not a consumer, the default interest rate after exceeding the payment deadline is 8% above the base lending rate. We reserve the right to prove and require compensation for greater damages due to delayed payment.

3 Terms of Delivery

3.1 We deliver solely within Germany and to the following countries: Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, India, Ireland, Israel, Italy, Latvia, Liechtenstein, Lithuania, Luxemburg, Malaysia, Malta, Monaco, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United Kingdom, United States.

3.2 Unless otherwise stated in the offer, the merchandise will be shipped within a week after handing over the money transfer order to your credit institution.

4 Warrenty and liability

The warranty is made in accordance with the legal stipulations.

5 Customer Service

If you have questions, complaints, or claims, please contact us. We can be reached by telephone (+49 711 52583 513) Monday to Friday from 9:00 to 11:30 and 14:00 to 18:00 or by email at